Frequently Asked Questions - We have answers
- What exactly is Email Marketing?
Email Marketing is a way to maintain and build relationships with your clients, customers and other stakeholders through the use of email technology. We all know how email has changed our daily lives and using email not only allows you to reach nearly anyone, anywhere, email is also inexpensive and fast.
- How can Email Marketing benefit my business?
Email Marketing benefits your business because you now have a communications tool which is fast, direct to your clients desktop PC and most importantly ... cost-effective. Nearly everyone has an email address and through email marketing you can target and deliver your message at lightning speed.
- What is EzyMsg?
EzyMsg is a web-hosted service which provides you with sophisticated email marketing tools right through your computer's Internet browser. Simply put, EzyMsg is your email list management and campaign manager. You control your email lists and develop marketing campaigns in one place ... your EzyMsg account.
- What are some EzyMsg example uses?
Business can use EzyMsg to communicate with a number of customers. For example, lets say you're a Director of Sales for a 175 room hotel and it's Monday morning and you need to increase your reservations for the coming weekend. Well you can forget about using traditional mailing campaigns ... their too slow, you'll never make it. Instead, you log onto your EzyMsg account and filter your email list to create a new list of people living within your postal code ... and maybe some surrounding markets. Now you're armed with a list of targeted guests who can most likely drive to your hotel ... if your offer is enticing enough. Now you create your marketing message and insert your reservations telephone number or a link to your website ... lets say it's a special weekend package only valid for your special guests and only valid this coming weekend. Click send ... boom, your marketing campaign is delivered to your guests within minutes ... and by the way, it's still Monday morning! Now lets say you want to communicate with your corporate customers. You know you've collected all those business cards at trade shows and events ... well with EzyMsg you can now do something with those business cards to increase customer loyalty and repeat business. Why not thank your clients for the their past purchase and ask them to complete a short survey. EzyMsg is the perfect tool for this application.
- Can I manage my email lists through EzyMsg?
Yes, you manage your own lists through EzyMsg. You have many options to work with. For example, you may upload an existing email list you have. You can also easily create a form to be used on your website to automatically build new lists when someone visits your website. You can also have multiple lists ... for example a list for part customers, a list for corporate clients and a list for suppliers.
- Are my email lists shared with anyone else?
Absolutely not. You lists are private and secure. They are only available to you. We will not resell or share any list you create on EzyMsg. We make our money when you use the system and not by selling email lists.
- Are my email lists secure?
Yes your lists are very secure. All lists are created in SQL databases and each account is partitioned (separated) from other user lists. We also maintain a multitude of secure firewalls and other security technologies. All your information is backed-up to remote servers on a daily basis for disaster recovery purposes.
- Can I try EzyMsg for free?
Yes you can try EzyMsg for free before you decide for sure. While in the free mode, your account will have all the capabilities of a paid account but you will only be able to send out 10 emails at a time. To open your free account now go to our Free Trial page.
- How difficult is it to use EzyMsg?
EzyMsg is so easy to use we like to say that if you can browse the Internet, you can use EzyMsg. We have created wizard like processes to guide you through the setup process...just point and click!
- Can I track unique links I put in the body of my email messages?
Yes! That's the beauty of EzyMsg. You can include custom links to a promotion or special page on your website (or any website) and EzyMsg will track every click through. You can instantly see IN REAL TIME how many click through's you have achieved. This is a good way to test the effectiveness of your email promotions and programs. Link tracking is usually found in email services costing thousands more than EzyMsg...we bring you the capability but not the cost!
- Do I have to know HTML to use EzyMsg?
No you don't have to know HTML to use EzyMsg. That's the beauty of the technology behind EzyMsg. You just point and click and the EzyMsg technology handles everything for you behind the scenes.
- Is there any special software I need to download and install?
There is no software to install and no plug-ins to download. If you can browse the Internet, you can use EzyMsg.
- Is there a limit file size for each email I send through EzyMsg?
Yes. In order to provide the best service to you and to the people you're sending to, you should limit the size of any email sent to 100k. Don't get us wrong, 100k is a huge email file and most emails we all receive everyday are much less than 100k. Keep in mind that many people throughout the world pay for their time while connected to the Internet...so you don't want to send an email which takes forever to download.
- Can I start using EzyMsg immediately?
Yes you can begin using EzyMsg immediately. You can set up a free account or upgrade to a active account from your free account.
- How long is my account good for?
Your account is good forever or until you cancel it. There are no long term contracts. You just need to give 30 days notice.
- Can I upload my own list if I already have one?
Yes you can upload your own email lists. This is clearly explained when you go through the account setup process.
- Why can't I just bulk email messages from my own email program?
This is not only complicated and time consuming, it is very dangerous. Your hosting company will see that you're sending out thousands of emails and will think your sending out SPAM ... unsolicited junk mail. Your ISP will quickly shut you down and cancel your email campaign as well as effecting your website.
- Do you supply email lists?
We do not supply email lists. We are not an email broker.
- My company is located outside Australia, can I still use EzyMsg?
Yes, thanks to the Internet it doesn't matter where you business is located ... EzyMsg works in any country. You can even type your message in any language! So if your business is in New York, London, Syndey or Capetown EzyMsg provides the email relationship management solution you need.
- Can you set up my account and email campaign for me, in a turn-key fashion?
Yes! We can set up your account, load up your email lists and create your email campaign for you. This way you all you do is log in and send your email campaigns when you want too ... nothing else for you to do and it doesn't get any easier than this! Set up fees are just AUD$275.